Data Privacy Policy
Your privacy matters to us at Panel Grove Canvas
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you knowingly provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget considerations. This enables us to deliver a service that aligns with your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Panel Grove Canvas respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We place high importance on safeguarding your personal information and apply appropriate technical and organizational measures to protect it. This includes secure data storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during exchanges between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we employ robust security measures, no internet transmission method is entirely secure. We continuously enhance our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Subject to applicable laws, you may be entitled to access, correct, delete, or limit how your personal information is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary based on the type of information and the purpose it was collected for.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: roughly seven years to satisfy tax and accounting needs
- Website analytics data: around twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our pages. Cookies enable us to remember your preferences and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off certain cookies might impact some features. For detailed details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Panel Grove Canvas and our site. We are not responsible for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any external sites you access through links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date at the top of this policy.
We recommend you review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Panel Grove Canvas Privacy Team
Floral Court, 43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.